The badge on Profile controls whether you can get job invites. Finish your checklist and submit so the team can review you (Under Review). While that badge shows, follow the checklist in Your vetting steps — documents, an online interview, a briefing and a quiz. The team checks your references, then you wait to be vetted. Only Vetted workers get regular job invites for homes, offices and sites around Cape Town.
How it works
Finish your photo, ID, bank details, skills, experience and availability, then submit so the team can start reviewing you.
Invites stay off while the team checks you. Open Your vetting steps for the current checklist item and what to do next.
Job invites that fit your skills and area can reach you. On the job screen, say you want a shift (Apply).
A short, longer or long pause on invites (Yellow, Purple or Red Card), or a switched-off account (Deactivated), after serious no-shows or late backouts.
What to do
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Open Profile to see your badge, then open Your vetting steps while you are Under Review.
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Complete every checklist item and submit for review.
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Follow the current step in Your vetting steps. Book the interview or briefing from the app, complete the briefing quiz in the app, or update documents when asked. Tap Need help on WhatsApp if you are stuck, which asks the team without changing your place in the checklist.
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Keep passport and permit dates current. You get reminders at 60, 30 and 7 days before expiry. On expiry you move back to Under Review until you update.
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If you see a pause on invites (Yellow, Purple or Red Card), wait for it to lift (it usually returns to Vetted) or email help@jobzapp.com.
Only Vetted workers get regular job invites. Your vetting steps show the next action so you are not left guessing while invites stay off.
Under Review stages
While your badge is Under Review, open Your vetting steps in the app — that checklist is how you see what the team still needs from you. App, WhatsApp and email alerts open the same screen when a step passes or needs a fix.
What each checklist stage means for you (documents, interview, briefing, quiz; then the team checks references and you wait for approval) is on Your vetting steps.
Your account status
Your badge shows how far you are, and whether job invites can reach you.
| Status | Means | What you can do |
|---|---|---|
|
Vetted
You are ready for job invites.
|
Full work flow: invites, say you want the job (Apply), work as main or backup (Primary or Standby), start and end time on site (clock in and out), and payouts. | Receive invites, apply, work, get paid and rate clients. |
|
Not Active
Update your profile to become active.
|
Your account needs an update before normal invites. An expired passport or permit moves Vetted workers to Under Review (with a notice), not Not Active. | Update your profile or documents. Invites pause until you are active and Vetted again where required. |
|
Yellow Card
You have a seven day suspension.
|
About 7 days. Often after a late backout once you were already Vetted. | Invites pause until it lifts (usually back to Vetted). |
|
Purple Card
You have a thirty day suspension.
|
About 30 days. Often after a No-Show, or a second Yellow within about a month. | Wait it out, or contact support if you think it is wrong. |
|
Red Card
You have a ninety day suspension.
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About 90 days. Often after a second Purple within about three months. | Invites stay blocked until it ends. Email help@jobzapp.com if you need help. |
|
Deactivated
You have been de-activated.
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Your account has been switched off. | Contact support. You cannot take jobs while deactivated. |