WhatsApp is a backup for job alerts and a place to start your worker journey. Guests often see Sign up + Help. Tap I want to work for a thin signup, then Continue setup for gender, selfie, street address, SA ID and ID photo. Bank, skills and availability are still required to be finished in the app. While you are Under Review, My vetting shows your stage and next link. Job buttons such as Apply, Decline and Clock out work when the mobile matches your account. Clock-in always needs the app (GPS). Help and free text use JobBot first — see Get help.
How it works
I want to work → names → agree to terms. Same mobile as your JobZapp account later.
Gender, selfie, street address, 13-digit SA ID, ID photo. Then open the app for bank, skills and availability.
While Under Review, ask for My vetting to see the stage and next action (online interview, briefing, briefing quiz or docs link). It does not Pass or Fail you.
What to do
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Start on WhatsApp or the app
Message +27 66 045 4791 and choose I want to work, or Sign up in the app.
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Continue setup in chat
Tap Continue setup / Onboard. Use a clear selfie and a street location pin (not suburb alone). Type your SA ID carefully, then send the ID photo.
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Finish in the app and submit
Add bank, skills and availability, then submit for review so invites can start after you are Vetted.
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Use My vetting and job buttons
Ask for My vetting when you need the next link. On work days keep Apply and Clock out alerts on. Clock in only in the app.
Help hub
Outside setup or a job button, Help opens a short list: Chat to a person, Find work, More topics, Menu. Free text how-to questions go through JobBot first. Mid-form Continue setup / Onboard stays on its own lane.
| Help choice | What it does |
|---|---|
| Chat to a person | Hands you to Care in the same thread — Speak to a person |
| Find work | Confirms looking-for-work mode in this chat |
| More topics | Short FAQ-style answers via JobBot |
| Menu | Back to Sign up / Help (or your usual chips) |
On WhatsApp vs in the app
| On WhatsApp | In the app |
|---|---|
| Thin signup, Continue setup (photo, pin, ID) | Bank, skills, availability, submit for review |
| My vetting coach (stage + link) | Full Your vetting steps checklist |
| Apply, Decline, Clock out, Need help | GPS clock-in, En Route on the job screen, pauses |
| Help / free text → JobBot first | JobBot bubble in the header (same brain) |
Use the same mobile everywhere so invites and quick replies land on the right account. Need help on a vetting alert opens Care and does not change your stage. Free text that is not mid-setup goes to JobBot first — ask for Chat to a person when you need Care. Overview: Get help.