JobZapp reaches you on more than one channel. Use JobBot for how-the-app-works questions, WhatsApp to continue setup or ask in chat, this help site for screen-by-screen guides, and Chat to a person when you need the team. Job Chat is only for talking to your client on a live booking.
Choose an option
Tap the chat icon in the header. Short answers, menu chips, and deep links into Jobs, Wallet, Profile or vetting. How JobBot works.
Sign up, Continue setup, My vetting, and job buttons on +27 66 045 4791. Free text goes to JobBot first; Help includes Chat to a person. WhatsApp for workers.
Screen guides with steps and examples. Start from Worker help or search on the hub.
Ask for a person in JobBot or WhatsApp Help. The team replies in the same thread. Speak to a person.
What each channel is for
| Channel | Use it for | Not for |
|---|---|---|
| JobBot (app or WhatsApp free text) | How work / vetting / payouts work, what’s next, links into the right screen | Emergencies; talking to your client on a live job |
| WhatsApp setup & buttons | I want to work, Continue setup, My vetting, Apply / Decline / Clock out | GPS clock-in, En Route, bank payout confirm (those stay in the app) |
| Help site | Longer how-tos with screenshots and examples | Live support replies |
| Chat to a person | Stuck vetting, pay dispute, something JobBot cannot fix | Day-of timing with your client (use job Chat) |
| Job Chat | Access, tools, ETA with the client | General JobZapp support |
What to do
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Try JobBot or Help first
Tap JobBot in the app header, or open Help on WhatsApp for Chat to a person, Find work, More topics, or Menu.
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Use the right chat
For a live job, open Chat on the job screen. For JobZapp itself, stay in JobBot or WhatsApp Help.
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Ask for a person when stuck
Choose Chat to a person (or Yes when JobBot offers). Keep using the same mobile as your account.
Mixing channels causes delay: Job Chat will not reach Customer Care, and typing to WhatsApp is no longer “always a human” — JobBot answers first so you get a reply even outside office hours. For something serious on site, use Job Safety, not JobBot. Need help on a vetting alert is a soft escalate, not a Pass/Fail change.