JobBot is the same helper in the app header and when you type freely on WhatsApp (outside setup or a job button). It adapts to whether you are signed in, which screen you are on, and your vetting stage. It guides with chips and deep links. It does not Pass or Fail you, show live wallet balances as the main answer, or replace job Chat with your client.
In the app
Tap the Chat icon. You get a greeting plus chips that match your screen (Home, Jobs, Wallet, Ratings, Profile, Help).
While Under Review, My vetting / overview appears. Stage chips (Interview, Briefing, Quiz, Refs, Ready) only show once you have reached that stage. Docs stays available under overview.
Questions like “How do I Apply?”, “When is payout?”, or “What’s next?” get a short answer and a link. If JobBot can’t help → offer Chat to a person.
JobBot opens Jobs or Wallet in the app rather than pasting balances or full job lists into the bubble.
On WhatsApp
Guests see Sign up and Help. Clicking Help provides four choices: Chat to a person, Find work, More topics, and Menu. JobBot handles open free text and general FAQ-style questions. Onboarding and multi-step setups (Continue setup / Onboard) run on dedicated paths — JobBot will not interrupt mid-form. If you are in a hiring chat but want to find work, tap Find work or type that you want to work.
| You do | JobBot does |
|---|---|
| Tap Help | Shows person / Find work / More topics / Menu — not a long FAQ wall |
| Tap Find work | Confirms looking-for-work mode in the same chat |
| Type while role is unclear | May ask if you are hiring or looking for work |
| Ask about “my job” | Lists up to three jobs to focus, or Account help |
| Chat went quiet for 24 hours+ | You may get a support message so the chat can reopen; then continue as usual |
What to do
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Open JobBot where you are
In the app, tap the bot icon. On WhatsApp, message +27 66 045 4791 and use Help or type your question.
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Tap a chip or ask
Use My vetting / Continue setup when offered, or ask a how-to question. Follow any link JobBot sends into the app.
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Escalate if needed
Choose Chat to a person when JobBot cannot finish the task. Speak to a person.
One brain for app and WhatsApp means the same answers whether you start from Sign up, My vetting, or chat. JobBot never invents job or wallet data for guests — it sends you to Sign up or the real screen. For channel overview see Get help.