Job invites and booking changes can arrive on more than one channel. The app notification is always first. WhatsApp is the backup ping for priority events. You can also start with I want to work, run Continue setup, and ask for My vetting on +27 66 045 4791 — see WhatsApp for workers. Email carries the longer detail when you need to read it carefully.
How channels work
Open the invite or job from the app notification. This is the first place to act.
A short alert with a link into the app, and on some messages quick-reply buttons such as Apply, Decline or Need help. From +27 66 045 4791.
Full wording for invites and important account changes when you need the longer story.
Still used for some OTPs and for Job Safety (with WhatsApp). Invite SMS only when WhatsApp is off.
When WhatsApp pings you
| Area | Examples |
|---|---|
| Invites | Job post, invite, reinvite (WhatsApp replaces SMS when WhatsApp is on) |
| Booking | Booked and Standby (when you are not excluded) |
| Critical | Cancel, backout, unpaid, Standby activated |
| Reminders | Pending job, pre-En Route / clock-in, unpaid pay, passport/permit docs expiring at 60 / 30 / 7 days |
| Profile | Status changes (Under Review stages, Vetted, revised, suspended). Vetting updates open Your vetting steps. Expired passport or permit can move you back to Under Review. |
| Emergency | Job Safety to your Follow my job contacts: WhatsApp and SMS together |
Replying on WhatsApp
Some alerts include quick-reply buttons. Use those for the action named on the button. Free text outside setup goes to JobBot first (Help, FAQ). Choose Chat to a person when you need Care — Speak to a person. That is separate from Chat on the job screen. Channel map: Get help.
| Reply | When you see it | What happens |
|---|---|---|
| Apply / Decline | Job invite or reinvite | Marks you Applied or Declined in the app. The client is notified. Check skill, travel and timing before you tap Apply. |
| My vetting | While Under Review (ask in chat or from a vetting alert) | Shows your stage and next link. It does not Pass or Fail you. Full checklist stays in Your vetting steps. |
| Clock out | Closing reminder near end of shift | Clocks you out of that job (location is not captured from WhatsApp). |
| Need help | Vetting status updates | Asks the vetting team to follow up. It does not change your Under Review stage. Vetting alerts open Your Vetting Steps in the app. |
| Free text / Help | Any time you write to +27 66 045 4791 outside setup | JobBot answers first. Chat to a person hands off to Care. Same mobile as your account. |
App push still arrives first. WhatsApp and email can follow a short delay, and are skipped if you already acted in the app. Clock-in always needs the app (GPS). JobBot in the header and WhatsApp free text share the same helper brain.
What to do
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Turn on the notification types you need, especially job invites and Apply alerts.
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Keep invite, booking and En Route reminders on so you do not miss work while you are on the road or on site.
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Save your choices. Priority WhatsApp alerts use the mobile number on your account.
If invite and En Route alerts are off, you can miss a shift while travelling or on another job. Keep the app and WhatsApp channels on for work days.
For those who need a human
JobBot and this help site cover most how-the-app questions. When you want a person, use Chat to a person, book your briefing, or email.
WhatsApp Help or JobBot → Chat to a person. Customer Care replies in the same thread. How it works.
30-minute briefing and readiness call before regular invites. Book a Worker Briefing.
Write to help@jobzapp.com.