JobZapp reaches you on more than one channel. Use JobBot for how-the-app-works questions, WhatsApp to browse workers or ask in chat, this help site for screen-by-screen guides, and Chat to a person when you need the team. Job Chat is only for talking to your worker on a live booking.
Choose a channel
Tap the jobbot icon in the header. Short answers, menu chips, and deep links into the right screen. How JobBot works.
Browse workers + Help on +27 66 045 4791. Book in chat, or type a question - JobBot answers first. Book on WhatsApp.
Screen guides with steps and examples. Start from Client help or search above on the hub.
Ask for a person in JobBot or WhatsApp Help. The team replies in the same thread. Speak to a person.
What each channel is for
| Channel | Use it for | Not for |
|---|---|---|
| JobBot (app or WhatsApp free text) | How hiring works, what’s next, links into Browse / Jobs / Wallet / Profile | Emergencies; talking to your worker on a live job |
| WhatsApp buttons & Browse | Browse workers, Private, Post, Primary / Standby, pay link, alert quick replies | Card hold, GPS clock-in, Extra Time (those stay in the app) |
| Help site | Longer how-tos with screenshots and examples | Live support replies |
| Chat to a person | Stuck account, money dispute, something JobBot cannot fix | Day-of timing with your worker (use job Chat) |
| Job Chat | Access, tools, ETA with the booked worker | General JobZapp support |
What to do
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Try JobBot or Help first
Tap JobBot in the app header, or open Help on WhatsApp for Browse workers, Chat to a person, Find work, or More topics.
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Use the right chat
For a live hire, open Chat on the job screen. For JobZapp itself, stay in JobBot or WhatsApp Help.
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Ask for a person when stuck
Choose Chat to a person (or Yes when JobBot offers). Keep using the same mobile as your account. Details.
Mixing channels causes delay: job Chat will not reach Care, and typing to WhatsApp is no longer “always a human” - JobBot answers first so you get a reply even outside office hours. For something serious on site, use Job Safety, not JobBot.