When you need a human, ask from JobBot or WhatsApp Help → Chat to a person. The team replies in that same WhatsApp or JobBot thread. JobBot pauses while someone is helping. This is separate from job Chat with your worker, and from booking a Client Demo call.
How to ask
Message +27 66 045 4791 → Help → Chat to a person. Use the mobile on your JobZapp account.
Open JobBot → Help / Can’t help → Chat to a person (or Yes when offered). Support is notified for that chat thread.
Write to help@jobzapp.com if you prefer email or cannot open WhatsApp.
Book a short walkthrough of hiring: Client Demo (not the same as Care chat).
What happens next
| Situation | What you see |
|---|---|
| You asked for a person | Bot answers pause for that conversation; a team member replies in the same thread |
| You still need Browse workers | Menu / Browse / Help chips can still work so you are not stuck mid-hire |
| WhatsApp went quiet 24 hours+ | You may receive a short support template so the chat window can reopen - reply there to continue |
| Serious incident on site | Use Job Safety on the job first, then Care if needed |
What to do
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Ask for a person
WhatsApp Help → Chat to a person, or JobBot → Chat to a person / Yes. Include the job or mobile if it helps.
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Stay in that thread
Do not start a second chat on a different number. If the window closed, reply to the support reopen message.
Direct access to real human support ensures complex billing queries or unexpected shift issues are resolved quickly and personally. Automatically pausing bot responses keeps your conversation in a single thread, giving you dedicated assistance without having to repeat details.