JobZapp reaches you on more than one channel for important job moments. The app push is always primary. WhatsApp is the secondary ping for priority events, and you can also Browse workers on WhatsApp (Order by, cards, Private, Post, Primary, pay link). Email carries the longer detail when you need receipts or full wording.
How channels work
Open the job from the push. This is the first place to act.
Short alert that opens the job in the app, and on some messages quick-reply buttons (Accept, Clock out). From +27 66 045 4791.
Full wording and receipts when you need to keep a record.
Still used for some PINs and for Job Safety (with WhatsApp). Invite SMS falls away when WhatsApp is on.
When WhatsApp pings you
| Area | Examples |
|---|---|
| Booking | Booked and Standby (when you are not excluded); pending Book reminders |
| Critical | Cancel, backout, unpaid (including unpaid Extra Time), Standby activated |
| Reminders | Pending job, pre-clock-in / Accept, unpaid pay, clock-out prompt |
| Profile | Admin status changes that affect hiring (for example revised or suspended) |
| Emergency | Job Safety to your Follow my job contacts: WhatsApp and SMS together |
Replying on WhatsApp
Some alerts include quick-reply buttons. Free text outside a form step goes to JobBot first (Help, FAQ, Browse phrases). Choose Chat to a person when you need Care — Speak to a person. That is separate from Chat on the job screen. Channel map: Get help.
| Reply | When you see it | What happens |
|---|---|---|
| Accept | Worker is ready to start (clock-in accept) | Accepts that worker on the job so the shift can continue. |
| Primary / Standby | After a worker Applies (session buttons or My jobs) | Chooses your main booked workers or optional backup from WhatsApp. |
| Pay | When Primaries are ready to Book | Opens a deep link into the app for the card hold. Peach stays in JobZapp. |
| Clock out | Closing reminder near end of shift | Clocks the worker out of that job when the prompt applies to you. |
| Free text / Help | Any time you write to +27 66 045 4791 outside a form step | JobBot answers first. Chat to a person hands off to Care. Same mobile as your account. |
App push still arrives first. WhatsApp and email can follow a short delay, and are skipped if you already acted in the app. JobBot in the header and WhatsApp free text share the same helper brain.
What to do
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Choose what to hear about
Turn notification types on or off for the topics you care about.
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Keep booking and pay on
Keep booking and payment alerts on so you do not miss the three-hour Book deadline or an unpaid Extra Time prompt.
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Save
Save. Priority WhatsApp alerts use the mobile number on your account.
If booking and payment alerts are off, you can miss the three-hour Book deadline on the job screen or an unpaid Extra Time prompt. Keep those on. The app stays primary; WhatsApp is the backup ping; email carries the longer detail. For emergencies, Job Safety uses WhatsApp and SMS together.
For those who need a human
JobBot and this help site cover most how-the-app-works questions. When you want a person, use Chat to a person, book a short demo, or email.
WhatsApp Help or JobBot → Chat to a person. Care replies in the same thread. How it works.
10-minute walkthrough of hiring on JobZapp. Book a Client Demo.
Write to help@jobzapp.com.