Job chat is the messaging button on the job screen. It opens only after your work status moves past Available, for example Invited, Applied, Primary, Standby or Busy. Declined, Excluded, Withdrawn, Backout and No Show cannot open Chat. That keeps messaging for people who are still expected on site.
How it works
Chat on the job screen opens once work status is past Available, including Invited. Declined, Excluded, Withdrawn, Backout and No Show stay closed.
Ask about gate codes, tools, parking or your ETA without leaving the job screen.
The Call button on the job screen opens about 2 hours before start and stays available until about 2 hours after completion.
Further questions go to help@jobzapp.com, not the job chat.
What to do
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Send a clear message. Add a photo if it helps show the gate, parking or a problem on site.
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If you are delayed, say where you are and your ETA so the client is not left waiting at the door.
If Chat is missing on the job screen, check you have not Declined or been Excluded. Only workers still expected on the shift can message the client. For emergencies, use Report Incident on the job, not Chat alone.