If something goes wrong

Most issues have a clear next step in the app. Start on the job screen and open messages with the client (Chat). The status trail (Job activity) shows what changed. Most failures to start your time on site (clock-in) are location or mobile data — get closer to the pin, turn location on, and try again.

For payouts, check bank details and wait for the next batch after a fix. For safety, report trouble on the job (Report Incident), then use Chat to a person or email help@jobzapp.com. Channel map: Get help.

How it works

What to do

1. 1

   If you cannot clock in, turn location on, stand closer to the pin, check mobile data, then message the client in Chat on the job screen.

2. 2

   If you are late, tap En Route on the job screen when you head there, send your ETA in Chat, and remember pay usually starts from clock-in.

3. 3

   If you are backup (Standby) waiting, stay ready until you are released or activated with the tighter En Route window.

4. 4

   If you need to cancel as the main booked worker (Primary), leave the shift for free until four hours before (Withdraw on the job screen). Avoid missing En Route, which can become a no-show.

5. 5

   If a payout is missing, fix bank details, wait for the next batch, or email support with the job and amount.

6. 6

   If you feel unsafe, tap Report Incident on the job, use the Call button in the allowed window, and contact help@jobzapp.com or WhatsApp.

For those who need a human: Chat to a person, book a Worker Briefing, or email help@jobzapp.com. How-to questions: JobBot.

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