On the job screen applicants appear as circle cards. Use a solid heart for Primary, an outline heart for Standby, or heart-crack to deselect. Under the cards, the coloured command card shows the next step, ending in Ready to Book. You can also choose on WhatsApp (My jobs), then open Book / Pay in the app for the card hold. A job still waiting (Pending) auto-cancels three hours before start.
Standby if Primary misses En Route
Primary must mark they are on the way (En Route) by one hour before start. That window opens two hours before. If they miss it, Standby can be activated until fifteen minutes before start. When a Primary clocks in, remaining Standby are released.
How it works
Use Post a job for what you need done at home or at work.
On the job screen, swipe circle cards. Solid heart = Primary. Outline heart = optional Standby. Heart-crack removes the choice.
On the job screen, tap Book to confirm the shift with a card hold for the estimate.
Watch Primary tap En Route. Activate Standby only if someone misses En Route.
A Primary clock-in releases remaining Standby.
Pay for hours worked plus fees shown in the app.
What to do
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Fill Primary first
On the job screen, swipe circle cards and tap the solid heart for Primary. When Primary is ready, tap Book.
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Add Standby if you want
Use the outline heart for Standby only if you want backup and people are still applicants.
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Book by 3 hours before start
Tap Book by three hours before start so a Pending job does not auto-cancel.
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Watch the day
On the day, watch En Route and Standby activation on the command card under the circle cards.
If Primary does not tap En Route in time, a Standby you already selected can step in so you are not left without help. Select Primary Workers / Select Standby Workers on the command card only appear while someone is still an applicant. If nobody is left to pick, you see Ready to Book, then tap Book on the job screen.