These time limits keep a booking fair for you and the people you hire. Use Post a job with enough lead time, then confirm the shift (Book) on the job screen by three hours before start. A job still waiting (Pending) without a hold auto-cancels at that cut-off. Cancel free until four hours before start; closer than that, a fee may apply until one hour before, because workers are already preparing to travel.
On the day, your main booked worker (Primary) must mark they are on the way (En Route) by one hour before start. That window opens two hours before. If they miss it, activated backup (Standby) has until fifteen minutes before start. Clock-in opens ten minutes before. Short jobs under six hours include a transport call-out fee. If work runs past the booked end, add and pay Extra Time on the job screen (30 to 180 minutes) as a separate charge.
How it works
Use Post a job with enough lead: six hours by day, or twelve hours if you post at night.
Choose Primaries from applicants. Add Standby only if you want backup.
Tap Book before Pending jobs auto-cancel three hours before start.
Cancel free until four hours before start. After that a fee may apply until one hour before.
Primary taps En Route by one hour before; clock-in opens ten minutes before start.
Pay Extra Time on the job screen if used, then booked hours plus fees shown in the app.
What to do
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Lead time when you post
Day post (06:00–21:00): start at least six hours ahead. Night post (21:00–06:00): at least twelve hours.
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Book before the deadline
Tap Book by three hours before start. Pending jobs that are not booked auto-cancel then.
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Cancel early when you can
Free cancel until four hours before. After that a fee may apply until one hour before, because workers are preparing or travelling.
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Watch En Route on the day
Primary taps En Route between two hours and one hour before start. If they miss it, activated Standby must tap En Route by fifteen minutes before.
Clear timing deadlines ensure every shift runs smoothly and fairly for both you and your workers. By enforcing advance booking cut-offs and real-time tracking, JobZapp eliminates last-minute no-shows while respecting workers' travel time and preparation.