These deadlines keep your pay fair and the client covered when someone cannot do the shift. As Primary, you can leave the booking without any suspension (Withdraw) on the job screen until four hours before start. Close to that can lead to a 7 day suspension (Yellow Card).
Tell the client you are on the way (En Route) on the job screen between two hours and one hour before start if you are Primary. Activated Standby has a tighter window, down to fifteen minutes before start. Clock in on site from about ten minutes before start. If the client pays for time past the booked end (Extra Time), your paid end moves later. Clock out around that time, or the app may auto clock you out 30 minutes after it.
How it works
You are confirmed as Primary on the shift at the home, office or site.
As Primary you can tap Withdraw on the job screen for free until four hours before start. Closer than that can bring a penalty.
As Primary, tap En Route on the job screen when you head there, between two hours and one hour before start.
Turn location on, stand at the job pin, and clock in on the job screen from ten minutes before start.
Do the agreed tasks on site until the booked end, or until Extra Time if the client paid for more.
What to do
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On the job screen, tap Withdraw early enough. You can leave four hours before start without any suspension.
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On the job screen, clock in on site from ten minutes before start, with location on and mobile data working.
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If the client extends and pays Extra Time, work to the new end time, then clock out (or respond to the Clock out prompt on WhatsApp or in the app).
Missing En Route or clock-in on the job screen can cost you the shift and leave the client short. Following the deadlines keeps pay fair and avoids a temporary pause on invites after a no-show (Yellow Card).